Hi everyone!
Yesterday I returned from a business trip to MIT, out near Boston. First time there! It was fun riding the subway, visiting other campuses too (BU and Northeastern), though it rained the first half we were there. That was a little less fun. The entrepreneurship scene is growing here, for sure. Our host (whom we found through airbnb.com) turned out to be a local entrepreneur who personally knew some of the UM college grades who had recently moved out there. Talk about small world.
The students and faculty/staff we met there were very nice, and very smart. We had met with them to get feedback on our company's product - a Web portfolio that showcases a college students' experiences and work - and also explore the possibility of partnering together in the future (they get to use our product, and we get new users). And they gave really good thoughts and feedback. A lot of it was of the "improvement" variety.
When you design something, you always have to consider outside opinions. Feedback comes from anywhere, in all shapes and sizes, and it's important to listen with an open mind especially when that person is very different from you. "Like attracts like," but surrounding yourself with similar people of similar opinions is not the way to succeed in a startup company. Instead, we're learning to cherish differences and appreciate diverse insights, even if they disagree with our own.
This really was highlighted in a Bible passage I read recently, 2 Chronicles 10. King Rehoboam, Solomon's son, consulted with different advisors on how to treat his people. In the end, he basically did what he had already decided he would do, and chose to work with the people whose opinions matched his, not those who were wise and did good work.
I wanted to share this because in designing a product, it is so easy to have pre-conceived notions of what's best. It's also easy to skew your priorities and build something for yourself, forgetting who you are actually building the product for. Just like how King Rehoboam should not have made laws to boost himself (that's not the point of having laws), my company and I should never seek to build a product just to benefit ourselves, while not hearing what our users have to say about anything.